invoicing common questions

Who do I ask questions about my invoice?

All inquiries must be sent via email to Invoices@maluproductions.com AND must include an invoice # for us to refer to. We do not respond to texts or phone calls, so please refrain from using those methods for inquiries.

When are invoice submission deadlines?

Invoices must be submitted by the 5th and 20th of each month. Submitting your invoice after these dates means your payment will be processed on the next scheduled pay date.

Why is my check delayed? 

Incorrect or incomplete invoices will cause delays in processing. Also, if you missed the deadline, you will get paid on next pay date. Please double-check your invoice to ensure all required information is provided to avoid payment delays.

When will I receive payment?

If your invoice is submitted by the deadline and is correct, payment will be processed according to the Pay Day Schedule. If you missed a deadline, payment will be issued on the next pay day.

What are the methods of payment? 

Payments are made via check by mail, pick-up (during check pick up hours), or Direct Deposit (ACH).